Help
Questions about the store
From checkout to your server: how buying, delivery and installation work, and where to get help.
01
Buying and payment
01
How do I pay?
Payment runs through the checkout of Tebex, our payment partner. Tebex shows the available methods for your country at checkout, such as card or PayPal.
02
Why do I have to sign in with Cfx.re?
Your assets are tied to your Cfx.re account. That is how Tebex delivers them to your Keymaster after purchase. Tebex asks you to sign in the first time you add something to the cart.
03
Do prices include VAT?
No. Store prices exclude VAT. Tebex calculates the tax for your country and shows it in the cart and at checkout.
04
Where do I redeem coupons, gift cards and creator codes?
In the cart. It has one field each for a coupon, a gift card and a creator code. Codes from a link (for example ?coupon=CODE) are applied there automatically.
05
What is a creator code?
A creator code supports a creator or server that recommends us. Your price does not change. Enter it in the cart, or it is picked up automatically from a link such as ?creator=NAME.
06
When are there sales?
When a sale is running, a bar with the discount and a countdown appears at the top of every store page. The reduced prices are shown on the products, no code needed.
02
Delivery
01
How fast do I get my asset?
Usually within 30 to 60 seconds. Tebex reports the purchase to Cfx.re and the asset appears in your Keymaster under Granted Assets. Under heavy load it can take up to five minutes.
02
The asset is missing from Keymaster. What now?
Check that you are signed into Keymaster with the Cfx.re account you bought with. Still missing after 15 minutes? Message us on Discord with your Tebex transaction ID and we will trigger the transfer manually.
03
Installation and technical
01
How do I install an asset?
Download it from Keymaster, copy the folder into resources, add ensure <name> to server.cfg and restart the server.
02
How does the escrow protection work?
All assets are encrypted with Cfx.re's official asset escrow. On server start your sv_licenseKey checks that the asset belongs to your account. Config, locales and UI stay open.
03
Does it work with ESX or QBCore?
Maps and interiors need no framework. Scripts are either standalone or marked ESX in their name.
04
How much load does it put on my server?
Idle, our scripts show 0.00ms in the resource monitor and 0.01 to 0.03ms under load. Interiors ship with LODs and occlusion so only what is visible is rendered.
05
Which game build do I need?
It is listed on every product page under technical details. Many interiors need 3258 or newer, set with sv_enforceGameBuild in server.cfg.
04
Updates and support
01
Do updates cost extra?
No. You get lifetime updates for the version you bought. They land in your Keymaster automatically and we announce them on Discord. A new version is a separate product: if you own Roxwood Border V1, you get every V1 update forever, but not Border V2 automatically.
02
How do I reach support?
Through a ticket on our Discord. The people who built the assets answer there.
03
Can I test anything before buying?
Yes. Maps and interiors are live on our showcase server. The link is on every product page.
05
Refunds and licence
01
Can I get a refund?
Digital content delivered instantly to Keymaster is excluded from withdrawal. If something does not work technically, we help you in a ticket until it does. Feel free to try it on the showcase server first.
02
What may I do with an asset?
Our licence terms (EULA) cover that. You find them in the footer of every page under Legal.
Still stuck?
Ask the people who built it.
Open a ticket on our Discord. For questions about a map, you can also walk through it on the showcase server.